We’re doing things differently from August:
- Enquiries to the service will be managed on a Monday, Tuesday and Thursday.
- Ongoing support to families may be reduced, depending on our availability. However, we will continue to provide information and advice to families, including signposting to other sources of support.
- Limited website and social media activity.
- Pausing some of our planned development work.
We will closely monitor the impact of these changes and may need to review our published response times (currently 5 working days).
We’re working on ways we might build capacity.
Thank-you for your patience and support.