We are trained by IPSEA through the National IASS network. Each of our team members complete an initial 90 hours of accredited legal training, so that we can give you information based on legislation rather than local policy. We regularly receive training updates to ensure that the information we share is correct and current.
We work to a set of national Minimum Standards for services providing impartial information, advice and support relating to Special Educational Needs and Disability (SEND). The Minimum Standards are developed by the Information, Advice and Support Services Network
We provide unbiased information and advice about the local authority’s policies and procedures, about health services and provision in relation to SEND, and about the policy and practice in local schools and other settings.
You may find the answer to some of your questions by looking through the information on this site and through our social media channels. We have some downloadable leaflets and factsheets.
If you can’t find the answers to your questions, you can get in touch directly. Our ‘Contact us’ page explains the ways you can do this.
Watch this video from the Council for Disabled Children, which explains what information, advice and support services provide: