Accessibility

Accessibility statement for suffolksendiass.co.uk

The content for this website is created and maintained by Suffolk SENDIASS. Technical support and web development are provided by Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Get help

AbilityNet provides guidance about how to:

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari). 

How accessible this website is

We know some parts of this website aren’t fully accessible, for example some:

  • text is harder to read because of the low contrasting colours (white text on turquoise background)
  • tabbing when using a keyboard does not show where you are on a page
  • images do not have alternative text
  • headings are not nested properly (for images, carousels, tiles and dropdowns)
  • images contain text which you may not be able to read
  • carousels don’t have a pause button
  • content isn’t responsive when using a mobile device
  • PDF documents aren’t fully accessible to screen readers
  • videos don’t have captions or audio description 

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact Suffolk County Council Customer Services in the first instance, who will alert us to the request:

 SENDIASS will then consider your request and get back to you as soon as possible. 

If you need to talk to us using an interpreter you can contact 0345 606 6067 . Find out more about Suffolk County Council interpreting and translating services

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by emailing enquiries@suffolksendiass.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Suffolk SENDIASS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Non accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Colour contrast

On some pages there isn't sufficient contrast between the colour of the text and the background, making it hard to read the information. This doesn’t meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). We are working with the web developer to fix this.

Tabbing when using a keyboard to navigate

Visible focus and flow of tabbing through a page needs to be clearer. This doesn’t meet WCAG 2.1 success criterion 2.4.7 Focus Visible. This issue has been raised with the web developer to fix.

Images do not have alternative text

Some images don’t have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text Content). Our content management system does not allow alternative text to be added to images within carousels, or to images on our accordion dropdown page style and this has been raised with our web developer.

Headings are not nested properly

Some pages have headings which do not flow as we would like. The headings for images, tiles and dropdowns are fixed within the content management system and, depending on the page content, this can sometimes cause headings to appear in an incorrect order. Carousel headings are not available. This doesn’t meet WCAG 2.1 success criterion 2.4.10 (section headings) These issues have been raised with our web developer.

Images contain text which you may not be able to read

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. Though this doesn't meet WCAG success criterion 1.4.5 (Images of Text), any images which contain text have corresponding text within the main body of the page.

Carousels don’t have a pause button

Sliding carousel items may be too fast for some users and there are no pause and play controls for these. This doesn’t meet WCAG 2.1 success criterion 2.2.2 (pause, stop, hide). We have raised this issue with the web developer.

Content isn’t always responsive when using a mobile device

Some longer text on our dropdown headings load incorrectly when using a mobile device, and some page content does not display as we would like. We are exploring having a shortening button for lengthier text on dropdowns, and the developers are looking into whether the code can be amended to improve mobile responsiveness of the website more generally.

Documents aren’t fully accessible to screen-readers

Some of our documents are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). We have added essential information to web pages across the site and plan to replace any documents which do not comply. Any new documents we publish should meet accessibility standards where considered essential information.

We will not be updating our range of information leaflets which we have on our leaflets and resources page. These are produced for printing purposes and the information within them duplicates page content across the site.  

Disproportionate burden

We don't categorise any of the accessibility issues on suffolksendiass.co.uk as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents. We have fixed what we can but there are some limitations with our current web management system.

  • we will continue to review and improve our content in line with the regulations
  • we plan to replace essential documents on suffolksendiass.co.uk in line with requirements
  • we will continue to work with our developers over the fixes which are not in our control
  • we are planning a replacement web platform, external to Suffolk County Council, and are exploring providers

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk. 

PDFs and other documents

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old documents that might still be published and accessed through our website. 

Video

Some prerecorded videos published before 23 September 2020 do not include captions. This doesn’t meet WCAG 2.1 success criteria 1.2.2 Captions (Prerecorded). We may not add captions to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations. 

Some prerecorded videos published before 23 September 2020 may require, but don't include, audio description. This doesn’t meet WCAG 2.1 success criteria 1.2.5 Audio Description (Prerecorded). We may not add audio description to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations. 

Any prerecorded video content we publish after 23 September 2020 will meet accessibility standards. 

How we tested this website

The suffolksendiass.co.uk website was tested during the period September 2019 to May 2020. We carried out our own basic accessibility checks in accordance with gov.uk guidance.

We used a combination of methods to test the accessibility of suffolksendiass.co.uk, including:

This statement was last updated on 22nd September 2020.


Contact us

If you experience any difficulty in accessing our website, please contact us.