Contact us

    SENDIASS is a self-referral service for families and we require the child/young person or the parent/carer to complete the following form.

    If you are a practitioner, you may wish to support a young person/parent to complete this form or alternatively, contact us for general information and advice by email or phone.

    Web Contact Form



    Child / Young person’s information:

    (required)

    To offer families the best support we can (while working at reduced capacity) we’re doing things differently from August 2024:

    • Enquiries to the service will be managed on a Monday, Tuesday and Thursday.
    • Ongoing support to families may be reduced, depending on our availability. However, we will continue to provide information and advice to families, including signposting to other sources of support.
    • Limited website and social media activity.
    • Pausing some of our planned development work.

    We will closely monitor the impact of these changes and may need to review our published response times (currently 5 working days).

    We’re working on ways we might build capacity.

    Thank-you for your patience and support.

    We have lots of information and advice within our pages, if you have a question you can get in touch by phone, text or email. – you choose which works best for you.

    • Our friendly staff will listen to your questions and try to offer useful information and advice.
    • If we can’t help with something, we will try to find you someone who can.
    • We will not tell you what to do, we will help you get the information you need to make your own choices.
    • We can help you to get your views across so you feel listened to and able to participate in any decisions.
    • We can support you through legal processes such as tribunal and exclusion hearings, and sometimes we may attend a hearing with you.
    • We are led by you and your needs. 

    You can subscribe to our newsletter to be kept up to date with our training and events.

    Call our helpline on 01473 265210

    We are a small team and the helpline usually has only one operator working at any given time.

    If you can’t get through to someone on your first attempt please do leave your details in a message. Please remember to give your name and your telephone number slowly and clearly on any message you leave.

    We aim to respond to individual enquiries within five working days.

    Contact (For families with disabled children) offer a national helpline: 0808 808 3555

    Text ADVICE4ME to 87007

    Text ADVICE4ME to 87007 and we will get in touch with you as soon as we can.

    Texts to us are charged at your standard network rate, check with your phone provider.

    We aim to respond to individual enquiries within five working days.

    Email

    enquiries@suffolksendiass.co.uk

    Email enquiries@suffolksendiass.co.uk  

    We aim to respond to individual enquiries within five working days.

    National organisations who offer information and advice: 

    Contact (for families with disabled children) 0808 808 3555 

    IPSEA Helpline Friday only 9.30am to 3pm 0300 222 5899 

    Child Law Advice For education law call 0300 330 5485 

    View information about all the organisations which form ‘SENDIOG’