Contact us

Christmas opening times

We will be closed for enquiries 23rd December through to Friday 3rd January.

Please contact us from 9am Monday 6th January.

To offer families the best support we can (while working at reduced capacity) we’re doing things differently from August 2024:

• Enquiries to the service will be managed on a Monday, Tuesday and Thursday.

• Ongoing support to families may be reduced, depending on our availability. However, we will continue to provide information and advice to families, including signposting to other sources of support.

• Limited website and social media activity.

• Pausing some of our planned development work.

We will closely monitor the impact of these changes and may need to review our published response times (currently one week).

We’re working on ways we might build capacity.

Thank-you for your patience and support.

We have lots of information and advice within our pages, if you have a question you can get in touch by phone, text or email. – you choose which works best for you.

• Our friendly staff will listen to your questions and try to offer useful information and advice.
• If we can’t help with something, we will try to find you someone who can.
• We will not tell you what to do, we will help you get the information you need to make your own choices.
• We can help you to get your views across so you feel listened to and able to participate in any decisions.
• We can support you through legal processes such as tribunal and exclusion hearings, and sometimes we may attend a hearing with you.
• We are led by you and your needs. 

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