When making a complaint (within 12 months of the incident), you can choose to complain to either:
- the healthcare provider: this is the organisation where you received the service
- the commissioner: this is the organisation that paid for the service or care you received
The commissioner will vary depending on the NHS service you are complaining about:
You can contact or complain to the Integrated Care Board about support or services:
Suffolk and North East Essex ICB, email: firstname.lastname@example.org
Norfolk and Waveney ICB, email: email@example.com
If you disagree with a diagnosis you could ask for a second opinion.
The Transforming Care programme work with the Government and other health and care organisations to make sure that people with a learning disability, autism or both who display behaviour that challenges, including people with a mental health condition get the best possible care.
You can contact the Senior Responsible Officer in Suffolk if you have any questions or concerns about the decisions being taken or the care provided for your child with Autism and/or a learning disability.
Care and Education Treatment Review factsheet from Mencap (opens PDF) (for children and young people with Autism and/or a learning disability who are ar risk of being admitted to or are currently being detained in an in-patient psychiatric service)
Care and treatment reviews – survival guide for families from Bringing us together’
‘Ask, listen, do‘ – NHS top tips for raising concerns (children and young people with Autism and/or a learning disability)