About us

 

We are trained by IPSEA through the National IASS network. Each of our team members complete 90 hours of accredited legal training, so that we can give you information based in legislation rather than local policy. 

We provide unbiased information and advice about the local authority’s policies and procedures and about the policy and practice in local schools and other settings.

By being impartial we aim to help parents, children and young people to have clear, accurate and relevant information that will help them take part in decisions about their lives.

You may find the answer to some of your questions by looking through the information on our web pages and via social media channels. We have some downloadable leaflets and factsheets.

If you can't find the answers to your questions, you can get in touch by phone, text or email. - you choose which works best for you. 

Read more about 'what we do'


The SEND Code of Practice says:

"Information, advice and support should be impartial and provided at arm's-length from the local authority and Clinical Commissioning Groups." (2.8)

Local authorities are responsible for arranging Information, Advice and Support Services (IASS) to be available for children & young people with SEND and their parents and carers.

This means that every local authority should provide a service that is free, easy to access and confidential and that can help children, parents and young people take part in decisions that affect their lives. 

What you talk to us about is completely confidential, only our staff have access to this information and we would only talk to other people with your consent.

In order to support your best interests and help to secure good outcomes for you or your child, we will work collaboratively with the Local Authority, and maintain positive relationships with their staff.

Though some of our staff are based at council offices, our database and information held are not linked in any way to the local authority.

Read our full confidentiality policy

The information, advice and support that we offer are firmly based in the law and the SEND Code of Practice. We provide unbiased information and advice about the local authority’s policies and procedures and about the policy and practice in local schools and other settings.

At Suffolk SENDIASS we follow a national set of Quality Standards for services providing impartial information, advice and support developed by the Information, Advice and Support Services Network

This helps us to monitor the effectiveness of our service we provide and ensure that it is at 'arm’s length’ from the local authority. By this we mean that we act, and are seen to act, separately and impartially, with no undue influence or control from either the local authority or the Clinical Commissioning Group in our area.

By being impartial we aim to help parents, children and young people have clear, accurate and relevant information that will help them take part in decisions about their lives.

Read our full impartiality policy