Service feedback

Online survey

We appreciate your comments and feedback, good and bad, and welcome parents, carers and young people who have an interest in what we do to help shape our service.

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Latest service feedback

Sample of positive comments received:

‘Thank you for coming today, it really made a difference.’

‘When I first called you last month there was only pitch black but since our conversation I now feel my child has options and I can see glimmers of sunshine. Thank you so much for speaking to me.’

‘Thank you for caring about us. Your service is standing up for what is right.’

‘Thank you again for all your help and support, we couldn’t have done it without you.’

‘Thank you, your service is amazing with the help offered.’

‘I have found that knowledge is key at the moment, so the more I have, the better prepared I am. Should I need any more help, I will definitely contact you again! What a valuable service you offer.’

‘That’s brilliant, thank you so much, I know where to go now and what to do next.’

‘Thank you very much. My options are clearer now.’

‘Things are a lot clearer now and talking to you has helped me more than you will know, I don’t feel I’m alone anymore.’

‘Thank you for speaking to me – I feel much more reassured now.’

‘I feel like I have some positive ideas on what to do now.’

‘I like speaking with you for your advice and I trust you – you make me feel safe.’

‘SENDIASS was so useful when I contacted before, I knew you were a good place to come to.’

‘Thank you, that’s very helpful, I wouldn’t have thought of doing that.’

Parent feedback, April to May 2024

Training feedback

‘Really great- so much information and really clearly presented thank you.’

‘All good and clear. This is new to me as we adopted. My own children had no special needs.’

‘Now I understand that I don’t need a diagnosis for my child to get SEN support, I’m rethinking the value of an assessment.’

‘Thank you, I wanted to find out about what happens next with the EHCP and now I know what to do.’

‘The presenter was a rare combination of extremely professional and very friendly and welcoming.’

‘I couldn’t be happier with the information I had, everything very clear and helpful.’

‘Thankyou for all the information you have shared tonight. i have found this very useful.’

Parent and practitioner feedback, May 2024

Your views, we’re listening…

In response to our feedback survey question: ‘Do you have any suggestions about how we can develop and improve our services?’

April 2024

‘I appreciate your knowledge and support so much. It just takes a long time. I couldn’t get through on the phone and no one responded to my voicemail. Emails take a long time to get a response, although it is clear that this will be the case from the auto reply. So… thank you for your help, but the main improvement, as I am sure you are aware, is to have more of you.’

‘I had to wait a week for someone to ring me back which I wasn’t expecting and it meant we didn’t have the answers to our questions when we had a caf meeting.’

‘As with anything SEN related, more resource, and by that I mean more people employed to offer the expert support you provide.‘

‘…advice has been instrumental in helping us win our appeal! Only thing I will say is it’s not always the easiest to get through on the phone but XX has always called me back as soon as she can. Thank you!’

SENDIASS response – Thank-you for sharing your experiences and ideas for ways we can improve the service. During March and into April our response times were much longer than we would like, up to 6 working days. We are aware of this concern, and we are working out ways we might build capacity within the service to manage the high demand.

March 2024

‘I feel with the number of children in the system it needs an overhaul with more resources and to cut wait times. Not directed at yourselves as I said xx was extremely helpful once I got to talk to her.’

‘More face to face workshops for parents in Saxmundham and Leiston area would be beneficial to parents of child with SEN needs.’

‘Online live chat feature that could help answer small questions.’

SENDIASS response – We are very grateful for the helpful suggestions for ways we can improve and will consider these when planning next steps for our service.

We are already exploring online chat options to improve accessibility to our information and advice, and working out ways we might build capacity within the service to manage the high demand.

We re-introduced face-to-face training sessions after Covid and were surprised to find there was very little interest from families (we had an average of 3 people attend our sessions around the county which wasn’t sustainable). We therefore made the decision to offer training predominately online with the option of offering a face-to-face session on request.  The positive feedback we receive from families suggests this works best for the majority. However, if you know of a group of parents and carers who would like a face-to-face session, please encourage them to contact us so that we can agree a venue, day and time which suits the group. Email: enquiries@suffollksendiass.co.uk

Parent testimonials

Parent testimonial June 2024 – plain text version (opens PDF)

Short videos of Suffolk parents talking about how SENDIASS helped with concerns and questions around their children’s education:

Your experiences

Have something to share with other parents? Please get in touch we would love to hear from you at enquiries@suffolksendiass.co.uk